New Features
AI Assistant: Context-Aware Reply Drafts
- Generate full replies in seconds with our AI-powered assistant, designed to enhance your support team’s speed and consistency.
- Pulls context from FAQs, Shopify order data, and past conversations
- Supports all languages your customers use and improves with richer FAQ content
- Available on Web (Mobile coming soon)
Reply to Specific Messages in WhatsApp
- You can now reply to specific messages inside a WhatsApp conversation, just like the native app.
- Supports replies to text, image, video, or other media
- Works for any message received in the past 30 days
- Helps make conversations clearer and easier to follow
Multi-language Dashboard
- Use DelightChat in your preferred language.
- Interface now available in 11 languages: Hindi, French, Spanish, Portuguese (Brazil & Portugal), German, Italian, Indonesian, Turkish, Arabic, Russian, and English
- All navigation, settings, and UI elements are translated. Easily set your preferred language in settings
WhatsApp Voice Notes on Mobile
- Our Android and iOS apps now support sending and receiving voice notes on WhatsApp.
- Seamlessly communicate through audio. Ideal for quicker, more personal customer support
New Additions & Fixes
WhatsApp Reactions Support
- Users can now view and react to WhatsApp messages with emoji reactions, directly from within DelightChat.
WhatsApp Contact Cards
- Support added for WhatsApp contact card messages. These are now displayed in-line within conversations.
WhatsApp Location Messages
- View location-based WhatsApp messages directly in the chat, enhancing clarity for location-specific customer inquiries.
Instagram Direct Video Support
- DelightChat now supports receiving and viewing video files in Instagram DMs, making it easier to manage media-rich conversations.
Country Flags in Welcome Popup
- Fixed an issue where countries sharing the same phone code displayed incorrect flags in the welcome popup.