Changelog
Follow up on the latest improvements and updates.
RSS
Web App
New Features
Text Transformation with Tone and Style Adjustments
- We've introduced an AI feature where the text entered in the text editor can be modified by the user to change the tone and style of their text. This feature helps users tailor their messages for various contexts and improves clarity and tone alignment. The following actions are now supported - Change Tone, Simplify Text, Shorten Text, and Fix Spelling and Grammar
- This feature can be enabled by navigating to Settings>Global Settings>AI Assistant
Changelog Popup
- A new Changelog Popup feature has been added, which showcases the latest updates and changes pushed in the product. Users will now see a summary of new features and fixes directly when they log in, keeping them informed of the latest improvements.
New Additions & Fixes
Search Option for Templates in Compose Modal
- Added a search functionality within the Compose modal to make it easier for users to locate message templates. This resolves the issue of manually scrolling through templates, which previously slowed down the process of selecting the right template.
Handled Different Formats of Email Data Structure
- Fixed an issue where the system did not properly handle different email data formats, causing inconsistencies in email display. Now, all email formats are supported, ensuring smooth and reliable data handling.
Welcome Popup Mobile Responsive Width
- Addressed a bug where the welcome popup was not properly responsive on mobile devices, leading to a broken layout. The popup now adjusts correctly for various screen sizes, providing a seamless mobile experience.
Copy Option for Phone Number and Email in Shopify Orders Panel
- Introduced a new copy option for phone numbers and emails. This makes it easier for users to quickly copy these details without having to manually highlight and copy the text, streamlining customer interactions.
New Features
Web App
- COD to Prepaid Automation - Merchants can now set up automation for converting COD orders to prepaid, with options to choose Razorpay as the payment gateway or the default Shopify checkout. To enable the automation, go to Marketing > Automations > COD to Prepaid.
- COD to Prepaid Banner - Merchants can configure a banner to display on the Shopify checkout's thank you page for COD orders, featuring a clickable button for easy payment via a Razorpay payment link. To enable the banner, navigate to Marketing > COD to Prepaid Banner.
- Payment Gateway Integration - We've rolled out Razorpay integration for the merchants who want to use it in COD to Prepaid automation to collect the payment. To integrate Razorpay, go to Settings > Integration > Add New Integration. In the future, we will support Cashfree, Paytm, PayU, and PhonePe as requested.
- New Statuses in Message Templates - We have added two new statuses: Paused and Disabledon the Message Templates page. These statuses will provide better clarity on the state of message templates. In addition, affected automation will display necessary information to ensure users are aware of interruptions. Admins will also receive email notifications when a message template is paused or disabled and the automation or broadcast is affected by it, ensuring timely awareness and action.
New Additions & Fixes
- We have included a Customer Name column in the broadcast analytics CSV export. Users who have added customer names in the uploaded contact CSV or customer segment can now see this information when exporting analytics data for the particular broadcast.
new
improved
fixed
Android Mobile App
iOS Mobile App
Web App
Support Inbox
Feature
Product Changelog - June 19, 2024
New Features
Web App
- We've introduced a feature that allows performing actions such as assigning tickets, closing tickets, etc., in bulk. Merchants will receive relevant notifications in the notification panel and event updates in the Messages panel for these actions. To perform any bulk action, select a few tickets by ticking the checkboxes in the ticket and pressing the Perform a bulk action button.
- We've also rolled out a new feature that sends weekly and monthly emails with an overview of Marketing Analytics data. This provides a regular update on performance metrics. To enable this feature, navigate to Settings>Enable Weekly and Monthly email.
Mobile App
- Merchants will receive notifications for every bulk action performed using the Web app and see event updates as well, ensuring they are informed about bulk operations on the go.
New Additions & Improvements
- Admins will now receive email notifications whenever their Instagram or Facebook accounts are disconnected and need to be reauthorized.
- The last entered country code is now retained in the WhatsApp compose window, addressing the issue of re-entering the code each time.
- We have fixed a minor issue with the Fast Reply shortcut key, which was previously not functioning due to a conflict with other keyboard shortcuts.
- The Back in Stock callout icon can now be customized to match the website theme colour. This will allow the merchants to avoid clashes with various website themes, affecting the visual consistency.
- Agents will no longer see tickets from support channels they do not have access to. This change addresses the issue where agents could view tickets they didn't have access to. From now on, agents will only see tickets from restricted channels when assigned.
- We have addressed the delay in closing the opt-out completion modal, which was taking extended time to process the action.
- Searching and sorting functionality is now available on the customer segment page. Merchants can now search for a particular customer segment and sort the list as well.
- We have fixed a minor issue where product syncing in the catalog took an extended time. This issue is now fixed and will work seamlessly for both the new catalog setup and product syncing from Shopify.
new
improved
fixed
Android Mobile App
iOS Mobile App
Web App
Integration
Feature
Product Changelog - April 19, 2024
Web App
New Feature
- Back In Stock - This feature is now live for all. Through this feature, website visitors can subscribe to receive notifications when an out-of-stock product is available again. Utilize this feature to automatically inform your customers via WhatsApp as soon as the product is restocked, helping you boost your revenues effortlessly.
- Marketing Analytics Dashboard - It's live and available for all the users. The dashboard will allow merchants to get a performance overview of WhatsApp Marketing campaigns and automation, and make informed decisions to drive success.
New Additions & Fixes
- Now, in the Automation List, merchants can find a new column titled "Created By," providing insights into who has added a specific automation.
- We've updated the names of buttons in the WhatsApp Catalog, making it easier to grasp their functionalities and have a better understanding.
- Merchants can now seamlessly copy and paste images directly into the chat, streamlining the process of sharing image files.
- From now on, phone numbers are now accurately counted even if the country code is omitted when uploading a CSV file in Broadcasts.
- Specific help articles can now be linked in the Help Center.
- We've fixed the compatibility issue that previously prevented support attachments from certain file types such as images, video, documents, voice notes, etc. when using drag and drop.
Mobile App
New Additions & Fixes
- Merchants can now access shipment details and order costs conveniently in the Orders and Shopping tab.
- We've addressed the occasional issue where merchants were unable to horizontally scroll through email channel content, ensuring smoother navigation through messages.
- We've resolved a glitch affecting order tracking cards in the Orders tab, ensuring accurate and seamless order tracking.
new
improved
Marketing/WhatsApp
Product Changelog - March 13, 2024
New Additions
Web App:
We have made several changes to the Support Inbox that enhance the overall user experience.
- Merchants can now drag and rearrange the positions of the Support Channels & Brands in Panel 1, the left-most panel.
- You can now collapse/hide from view Panel 1. The additional space is given to Panel 3, the third panel from the left which shows the messages being sent/received from customers.
- You can also collapse/hide from view Panel 4, the rightmost panel which contains the Shopify order history & Shopping functionality.
- If both Panel 1 and Panel 4 are collapsed, you can further adjust the width of Panel 3, the customer messages panel.
- When loading DelightChat, we will no longer automatically open the first ticket in a support channel.
- In WhatsApp Marketing > Automations > Order Confirmation, a new option allows you to choose whether to send/skip sending the Order Confirmation messages for POS orders.
- In WhatsApp Marketing > Welcome Popup, you can now configure additional options to capture a visitor’s Name and Email Address.
Upcoming Web App Features
- Back In Stock - Allow website visitors to subscribe to be notified when an out-of-stock product is back in stock. Using this feature, you can automatically notify your customers on WhatsApp when the product is restocked, thereby increasing revenues.
- Marketing Analytics Dashboard - A new unified dashboard containing aggregated data across all your WhatsApp Marketing campaigns and automation will help you better understand the ROI that DelightChat is driving for your business.
improved
fixed
Android Mobile App
iOS Mobile App
Web App
Support Inbox
Product Changelog - January 31, 2024
Fixes
Mobile App
- We have resolved an issue where formatting including spacing, line breaks, italics, etc. was not functioning correctly.
- The issue where the inability to attach multiple images in messages is now fixed.
- We have addressed a situation where comments were only sent after refreshing the page.
- We have fixed the problem where embedded images in emails didn't show up correctly.
- The incorrect cursor position issue in Android’s rich text editor is now fixed.
- An occasional issue where the app crashed when opening a ticket is now fixed.
- A rare issue where a few links in the text body were unclickable is now fixed.
Web App
- We have fixed the issue of incorrectly displaying the Welcome Popup Automation delay's time unit.
New Additions
Web App
- Merchants can now create duplicate Automation Rules
- We have added a new set of post-purchase Automation for new merchants to use with customization capability.
- We have added hyperlinks to all the Automation Rules triggers in the Messages Panel. Merchants can now click on the Automation Rule text in the Messages panel to get redirected to the exact Automation rule for reference.
- We have added dynamic language Thank You pages in the CSAT survey.
new
improved
fixed
Web App
Marketing/WhatsApp
Feature
Product Changelog - December 14, 2023
New Feature
- Click To WhatsApp Ads (CTWA) is now available for all users. To set up CTWA head to Automations > CTWA
Fixes
Web App
- Fixed a minor issue where the customer details on the Shopify Orders Panel didn't match the Messages Panel.
- We have fixed the issue where the pop-over scroll in Automation rules was bugged.
- A rare issue where incorrect formatting of order links using automation rule is now fixed.
- A minor issue where the review link was not entirely hyperlinked in the Messages Panel is now fixed.
Mobile App (Android v1.20.10 & iOS v1.12.10)
- An occasional UI issue where tags and buttons stretch outside the viewable area is now fixed.
- The UI issue where the search bar disappeared when searching for a fast reply has now been fixed.
- Previously, images attached to the message were not visible in the messages panel. This issue is now fixed.
New Additions
Web App
- Merchants can now search across all WhatsApp Message Templates.
- Message templates can now be sorted using Category, Language, and Status.
- We added a Media column to indicate the media type in a message template.
new
Android Mobile App
Web App
Feature
Product Changelog - November 8, 2023
New Feature
- WhatsApp Catalog is now available to all Shopify stores with an active WhatsApp API number. To set up your Whatsapp Catalog, go to Automations > WhatsApp Catalog.
- Once you are set up, easily add or remove products from your Shopify store to your Catalog.
- Reply to customer chats with products from your WhatsApp Catalog in both Web App and Mobile App.
- Send products from your Catalog in promotional WhatsApp Broadcasts. Click on [Create New Broadcast] and choose the WhatsApp Catalog option.
- Track orders made by customers via WhatsApp Catalog with a dedicated Analytics dashboard.
- Configure a WhatsApp Catalog product as an auto-reply in Automation Rules. by selecting the option “Auto Reply (WhatsApp interactive message)”.
new
fixed
improved
Web App
Support Inbox
Product Changelog - October 9, 2023
New Feature
- Automated CSAT: From now on, CSAT surveys can be sent automatically upon closing the ticket and can be sent for every sub-conversation. You can now enable automated CSAT sending from thesettings page.
Fixes
- Fixed a rare issue where duplicate conversations occurred when an autoresponder was enabled.
- We have fixed a small issue where a ticket, when closed, chose the first ticket on the list by default. From now on, merchants can easily choose the next ticket right after closing one.
- Merchants can now track the status of your WhatsApp API application on the Settings > Support Channelspage.
- We found a minor issue in Automation where URLs were not saved when adding them to the Message Template body. This has now been fixed.
fixed
Web App
Product Changelog - September 4, 2023
Web App
- We identified and resolved a minor issue where tags were not correctly attached to Shopify when replying to Cash on Delivery (COD) follow-up messages.
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