Product Changelog - March 13, 2024

New Additions

Web App:

We have made several changes to the Support Inbox that enhance the overall user experience.

Merchants can now drag and rearrange the positions of the Support Channels & Brands in Panel 1, the left-most panel.
You can now collapse/hide from view Panel 1. The additional space is given to Panel 3, the third panel from the left which shows the messages being sent/received from customers.
You can also collapse/hide from view Panel 4, the rightmost panel which contains the Shopify order history & Shopping functionality.
If both Panel 1 and Panel 4 are collapsed, you can further adjust the width of Panel 3, the customer messages panel.
When loading DelightChat, we will no longer automatically open the first ticket in a support channel.
In WhatsApp Marketing > Automations > Order Confirmation, a new option allows you to choose whether to send/skip sending the Order Confirmation messages for POS orders.
In WhatsApp Marketing > Welcome Popup, you can now configure additional options to capture a visitor’s Name and Email Address.

Upcoming Web App Features

Back In Stock - Allow website visitors to subscribe to be notified when an out-of-stock product is back in stock. Using this feature, you can automatically notify your customers on WhatsApp when the product is restocked, thereby increasing revenues.
Marketing Analytics Dashboard - A new unified dashboard containing aggregated data across all your WhatsApp Marketing campaigns and automation will help you better understand the ROI that DelightChat is driving for your business.