Product Changelog - October 9, 2023

New Feature

Automated CSAT
: From now on, CSAT surveys can be sent automatically upon closing the ticket and can be sent for every sub-conversation. You can now enable automated CSAT sending from the
settings page
.

Fixes

Fixed a rare issue where duplicate conversations occurred when an autoresponder was enabled.
We have fixed a small issue where a ticket, when closed, chose the first ticket on the list by default. From now on, merchants can easily choose the next ticket right after closing one.
Merchants can now track the status of your WhatsApp API application on the
Settings > Support Channels
page.
We found a minor issue in Automation where URLs were not saved when adding them to the Message Template body. This has now been fixed.